FAQ
Answers to the most asked questions at cbaji
From making deposits to withdrawal times, understanding slot RTP to calculating VIP cashback — find detailed answers here to the questions that come up while playing on the cbaji site. If you have questions about device issues or your account, check below as well.
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Payment
Money Deposits
Device
Device and Technical Issues
cbaji works well on both Android and iOS platforms. The site can also be accessed from smartphones, tablets, desktops and laptops. In addition to browser-based access, cbaji App is available for Android and iOS and can be obtained directly through official channels.
If the connection drops suddenly, the round in progress is held on the server at the point it was at. Once you reconnect, you will be able to see the game from that point. If the outcome of a bet in a slot or live casino game has already been determined, that result stands as final. Round history is stored in cbaji's server-side logs, so no bets are lost.
Yes, cbaji fully supports mobile browsers. Slots, live casino and sports betting all run on updated versions of Chrome or Firefox. For best performance, keep your browser up to date and avoid opening too many tabs. Installing the cbaji APK gives you a better experience.
First, clear your browser's cache and cookies — in Chrome this can be done via Settings → Privacy → Clear browsing data. Then refresh the page. If the problem persists, try switching from mobile data to Wi-Fi or from Wi-Fi to mobile data. Changing the network resolves the issue in most cases.
On Android, open cbaji in Chrome, then tap the three dots in the top right and select "Add to Home screen". On iOS, tap the Share button in Safari and choose "Add to Home Screen". An icon will be created on your home screen, and tapping it will open cbaji directly — just like an app.
Slots
Slots and Jackpots
RTP stands for Return to Player — it refers to the percentage of total bets a game returns to players over the long term. For example, a 96% RTP means that on average, ৳96 may be returned for every ৳100 wagered. Many games in cbaji Slots have a maximum RTP above 96–97%, which is above the industry standard. However, this is a long-term average — results can vary from session to session.
Volatility refers to how often and how much a game pays out. High volatility games pay out less frequently but deliver larger amounts when they do — such as Fire in the Hole xBomb by Nolimit City. Low volatility games give smaller wins more often. With a limited budget, low volatility games help you play for longer.
Many slot games have a demo or free play option where you can understand how the game works without using real money. This is a good way to get familiar with new games. However, any winnings in demo mode are not added to your real account — it is for practice only. It is a good idea to try a new game in demo mode before playing with real bets.
On a low budget, go for low volatility games with a high RTP. PG Soft's Fortune Gems (maximum RTP 97%) and JILI's Super Ace (maximum RTP 97%) are good in this regard. Placing the minimum bet per spin also helps your balance last longer and increases the chance of triggering a bonus round. You can start at cbaji with a minimum deposit of ৳300.
Free spins are usually earned within the game itself — a free spins round is triggered when a certain number of scatter or bonus symbols land. This is part of each game's own mechanics. Some games also have an option to buy free spins. The slot games at cbaji offer this bonus feature within the main game, so no separate code is needed.
VIP
VIP and Cashback
Weekly cashback is calculated on the total net loss for the week — a set percentage of what remains after total winnings are subtracted from total losses is returned. Example: if you are on the Silver tier and your net loss for the week is ৳20,000, you will receive ৳20,000 × 0.7% = ৳140 cashback. This is the maximum rate — the amount varies by tier.
cbaji VIP program members get weekly cashback, special promotional offers, and priority customer support. The cashback rate increases at higher tiers, and certain exclusive benefits are unlocked. VIP members also receive a special gift on their birthday.
Tier upgrades are decided by cbaji — if you play regularly and actively, your account activity is reviewed and you are moved up to a higher tier. No specific form needs to be filled in — simply keep up regular deposits and gameplay. Staying active is the most important factor in moving from Bronze to Silver and from Silver to Gold.
cbaji has three VIP tiers:
- Bronze — up to 0.3% weekly cashback
- Silver — up to 0.7% weekly cashback
- Gold — up to 1.0% weekly cashback
Once cashback is added to your account, it becomes part of your regular balance. However, it is a good idea to check cbaji's bonus terms and conditions before withdrawing. Generally, cashback balance can be used in games and becomes eligible for withdrawal once the specified conditions are met. See the terms and conditions page for details.
Withdraw
Money Withdrawal
A withdrawal request usually stays pending for a short time while the cbaji team verifies it. Once verification is complete, the money is sent via mobile banking. The entire process — from request to account credit — generally takes 15 minutes to 2 hours.
The same timeframe applies to all cbaji withdrawal methods including bKash, Nagad, Rocket, and Upay — 15 minutes up to a maximum of 2 hours. In most cases the money arrives within 30 minutes. If your account is verified and the correct number is provided, the process is even faster.
Yes, cbaji's withdrawal service runs 24 hours a day, 7 days a week. Requests can be made on Fridays, Saturdays or at 2 AM, and are processed within the same 15 minutes to 2 hours. There are no separate rules for delays on holidays — the service is always the same.
The minimum withdrawal amount at cbaji is ৳1,000. Requests below this amount cannot be submitted. If your balance is ৳1,000 or more, you can withdraw at any time via bKash, Nagad, Rocket, or Upay.
Please note: to withdraw a bonus balance, the wagering requirement must be met.
If more than 2 hours have passed, contact cbaji's 24/7 live chat directly. Providing the transaction ID and the time of the request will help the team resolve it quickly. In most cases, delays are caused by an incorrect payment number or incomplete bonus conditions. Having a fully verified account reduces the chance of withdrawal issues.
Still have questions? Talk to us directly
If the answers above did not solve your issue, the cbaji support team is always ready to help — in both Bengali and English.
24/7 Live Chat
Click the live chat button in the bottom right corner of any page on the site to speak with a cbaji support agent instantly — day or night, any time.
Email Support
For detailed issues or to send documents, contact us by email. You can find cbaji's support email address on the contact page of the site. Email replies are provided in Bengali.
Responsible Gaming
cbaji is for users aged 21+ only. If you want to set a betting limit or take a temporary break, visit the responsible gaming page.